ALPRA Cleaning Services

Last updated: 22 October 2026

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1. Introduction

At ALPRA Cleaning Services, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, request a cleaning quotation, contact us or use our services.

We process personal data in accordance with applicable Swiss data protection legislation, including the Swiss Federal Act on Data Protection (FADP).

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2. Data Controller

The business responsible for processing your personal data is:

ALPRA Cleaning Services
Business owner: Alexandra-Nicoleta Tofan
8180 Bülach, Canton Zürich, Switzerland
Email: tpc.zurich@gmail.com
Website: https://alpra.ch

For questions concerning your personal data or this Privacy Policy, please contact us using the email address above.

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3. Personal Data We Collect

Depending on your interaction with our website and services, we may collect:

• Full name

• Email address and telephone number

• Property address, city and postal code

• Type of cleaning service requested

• Property size (m²), number of rooms and bathrooms

• Preferred cleaning dates and availability

• Photographs or documents voluntarily uploaded through our quotation form

• Additional information provided through contact forms, email, telephone or WhatsApp

• Information necessary for customer administration, invoicing and payments

• Technical information associated with website visits, such as IP addresses, browser information and cookie preferences

Please avoid submitting sensitive personal information or photographs containing personal documents or identifiable individuals unless necessary.

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4. Purposes of Processing

We use personal information to:

• Respond to enquiries and quotation requests

• Evaluate cleaning requirements and prepare personalised quotations

• Arrange and provide cleaning services

• Communicate with customers about their requests, appointments and services

• Prepare invoices, process payments and maintain business records

• Comply with legal and accounting obligations

• Maintain website security and functionality

• Manage cookie preferences and optional website features

We do not sell personal information.

We do not use contact information submitted through quotation requests for unsolicited advertising.

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5. Contact Forms and Quotation Requests

Our website uses Wix Forms to collect enquiries and cleaning quotation requests.

When you submit a form, the information you provide is processed for the purpose of reviewing your request, preparing a quotation and contacting you.

You may voluntarily upload photographs or documents to help us assess the condition of the property and estimate the cleaning requirements.

Information submitted through the forms may be stored and processed by Wix as our website service provider.

Submitting a quotation request does not automatically establish a binding cleaning service contract.

Further information is available in the Wix Privacy Policy.

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6. Communication by Email, Telephone and WhatsApp

Customers may contact us by email, telephone or WhatsApp.

We process the contact details and message content necessary to respond to enquiries and manage cleaning services.

Our website may contain a WhatsApp contact link or an optional WhatsApp chat feature.

When you use WhatsApp, your communication is also subject to the privacy practices of WhatsApp and its service providers, including Meta.

We use WhatsApp communications for customer enquiries and service-related communication, not unsolicited advertising.

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7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support website functionality, manage visitor preferences and provide optional features.

Cookie preferences are managed through Usercentrics for Wix.

The technologies identified on our website include:

Essential technologies

Wix CMS and Usercentrics for Wix support core website functionality and cookie preference management.

Functional technologies

Our website uses or may load optional functional components associated with:

• Google Reviews Pro, for displaying customer reviews

• WhatsApp: Start Chat, for providing an optional communication feature

• Google Fonts, for website typography

Certain external resources associated with these services have been classified as Functional in our Wix/Usercentrics configuration.

Google Fonts and other external resources may involve the transmission of technical information, including IP addresses, to their respective providers.

Where consent is required, optional technologies should only be activated in accordance with the visitor's cookie preferences.

Visitors can accept or reject optional technologies using the cookie consent banner and may adjust their preferences through the available cookie settings.

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8. Website Hosting and External Services

Our website is created and hosted using Wix.

Wix provides website hosting, technical infrastructure and online form functionality.

Our website also uses the following external services:

Usercentrics for Wix: To manage cookie preferences and consent information.

Google Reviews Pro: To display customer reviews on our website.

Google Fonts: To provide website typography.

WhatsApp: To allow visitors to contact us through an external messaging service.

We have not connected separate Google Analytics or Meta Pixel integrations to our website.

Wix may process technical and operational information as part of providing its platform services. Further details are available in Wix's privacy documentation.

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9. Sharing Information with Service Providers

We may share personal data with service providers where necessary for the operation of our business, website and customer services.

These include:

• Wix, for website hosting and form processing

• Email and communication providers

• WhatsApp, when customers communicate through that service

• KLARA, for invoicing and business administration

• Other accounting or invoicing providers, where used to process actual customer records

• Website feature providers, where relevant to the services enabled

We limit the information shared to what is reasonably necessary for the relevant purpose.

We do not sell customer personal information or share quotation requests with unrelated cleaning companies for their independent marketing purposes.

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10. International Data Processing

Some external service providers may process or store personal data outside Switzerland.

International processing may occur in connection with website hosting, communication services or third-party website features.

Where international transfers are subject to Swiss data protection requirements, we apply the relevant legal conditions and safeguards or rely on an applicable legal exception.

Information about the processing locations and safeguards of individual service providers may also be available in their privacy documentation.

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11. Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected, subject to applicable legal obligations.

Customer information, invoices and accounting records are retained in accordance with Swiss recordkeeping requirements, which generally require relevant business records to be kept for ten years.

Enquiries, quotations, communications and uploaded photographs are retained only for as long as reasonably necessary for handling the request, managing the customer relationship or protecting legitimate legal interests.

Where information is no longer required and no legal retention obligation applies, it is deleted or anonymised as appropriate.

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12. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, accidental loss, misuse or disclosure.

Access to customer information is limited to persons who need it for legitimate business purposes.

We also rely on security measures provided by our website hosting and other service providers.

No method of electronic transmission or storage can be guaranteed to be completely secure.

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13. Your Data Protection Rights

Under applicable data protection law, you may have the right to:

• Request information about personal data we process about you

• Request correction of inaccurate information

• Request deletion of personal data where legally applicable

• Object to certain processing activities

• Withdraw consent where processing is based on consent

• Exercise other rights available under applicable data protection legislation

To submit a request, please contact:

tpc.zurich@gmail.com

Certain information may need to be retained to comply with legal obligations.

You may also contact the Swiss Federal Data Protection and Information Commissioner (FDPIC) if you have concerns about the processing of your personal data.

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14. External Websites and Links

Our website may contain links to external websites and services, including WhatsApp and review platforms.

These services operate under their own privacy policies.

We are not responsible for the privacy practices of independent third-party websites.

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15. Changes to This Privacy Policy

We may update this Privacy Policy when our business activities, website functionality, service providers or legal requirements change.

The latest version will be published on our website with an updated revision date.

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16. Contact

For questions about this Privacy Policy or the processing of personal data, please contact:

ALPRA Cleaning Services
Alexandra-Nicoleta Tofan
8180 Bülach, Switzerland
Email: tpc.zurich@gmail.com
Website: https://alpra.ch